DELIVERY

PAYMENT

You can pay for the transaction through Stripe in any way: by credit card, electronic money, with cash through terminals, or Internet banks. And all without commission.

After the payment, you will get an email with your check and tracking code, which you can use on the site or on the iOS and Android apps.

TERMS OF DELIVERY

Please allow up to 2-3 business days for order processing. Once shipped, international orders can take up to 3 weeks for delivery. International shipments are subject to additional duties, taxes and other customs fees. shop.littlebig.band has no control and is not responsible for these tariffs or customs fees.

After placing your order, check the SPAM folder just in case. The paid order will arrive at the nearest post office at the address you specified in your order.

Delivery times vary depending on the destination address but most shipments take:

 2-3 business days to deliver to USA;

 1-3 business weeks to Europe and the rest of the world.

Delivery starts from 7,99$. The precise cost is calculated while placing your order and will depend on the delivery country and the weight of your parcel.

PRIVACY

We use your contact information only for delivery and do not share or give it to third parties. By making a purchase, you agree to the terms of the User Agreement and agree to the processing of your personal data in accordance with the Privacy policy.

RETURN / EXCHANGE

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 15 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

LITTLE BIG OFFICIAL STORE

6260 W 3rd Street

Los Angeles CA 90036

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To Return Item(s)

Be sure to fill out this form and include it in your return when you send.

Write to us [email protected] and we send returnform from you.

Use original packaging (if possible) to return your item(s) to the following address including the completed form:

LITTLE BIG OFFICIAL STORE

6260 W 3rd Street

Los Angeles CA 90036

Policy Overview

• Returns & exchanges are accepted within 15 days of order arrival to customer.

• Shipping fees are not covered for merchandise without damage or shipped incorrectly.

• Clothing that has been washed or worn will not be accepted for return.

• Music, media and accessories must be unopened, unused, and in condition as received.

ATTENTION - we do not compensate for the cost of sending goods to us, except in cases of flaw or when parcels were sent by mistake.

If you have not found the answers to your questions, write to us [email protected]